FAQ

Q: How do I book a property or room?

To book a room or property, please contact our office on 01524 66931or email studenthousinglancaster@gmail.co.uk. You will need to pay the stated deposit and sign your contract to secure a property. Once this is paid, the property is taken off the market.

Q: Do I need to book a whole property or can I book an individual room?

This varies depending on the property. Most of our properties have to be taken as a whole with a group of tenants who sign a joint tenancy. We do have studio flats which are for 1-2 people as well as some larger flats where we allow booking of individual rooms.

Q: How much is the deposit I need to pay?

Our usual deposit amount is £100 but each property is set individually. All deposit given to SHL are held in “The Deposit Protection Scheme”.

Q: Can I speak to an existing tenant for a reference?

Yes.  We actually recommend you to speak to our existing tenants to gather a true view of the quality of our properties and our customer service.  Also we have online reviews to check out on Facebook and Google. 

Q: Do I need a Guarantor?

Yes, as a tenant, you will be asked to provide a guarantor for your tenancy. A guarantor is someone who guarantees the rent on your behalf (usually a family member). They will be liable for any payments that you cannot meet within the given deadlines.  If your guarantor is based outside of the UK, we will require a single payment in advance.  Your Guarantor will be required provide proof of ID.

Q: What is included in the rent?

* Utility Allowance for gas and electricity for the term of the tenancy.

* Unlimited Fibre Broadband (subject to availability)

* TV License.

* Water.

* Responsive Maintenance (24/7) and easy to access reporting procedure via website.

* Personal Property Manager.

Q: Do you own the properties you advertise, or are you an agent?

Student Housing Lancaster was est. 2001 and has grown over the last 16 years with demand for our excellent customer services, meaning we now manage other high quality properties in the area.

Q: When do I have to pay my rent?

Your first rent payment funds must be received by 1st September or 14 days before your contract start date.

We offer:

10 monthly payments to be paid on the 5th of the month (funds received)

Termly – 6 weeks’ up-front rent paid by September 1st (funds received) and then 3 equal payments paid October 15th, January 15th and April 15th.

Q: Is your internet  service unlimited?

Yes all our Internet services are unlimited and fibre connected where availability is present.

Q: Can I smoke in the property or bring my pets?

All our properties have a strict no smoking policy and no pet are allowed.

Q: Do you provide a cleaning service?

Yes, we provide a free termly cleaning service, for our tenants, cleaning communal areas see T&C

Q: Is there car parking available?

The majority of our properties do have car parking availability outside the properties.  There is car parking subject to availability in the City Centre. However, there is always more availability just outside the City Centre.  

Q: Do I need to pay council tax?

No. if all tenants are students there is no council tax to pay subject to providing the correct evidence to the council that you are a student.

Q: If I decide to stay in my property for another year, can I leave my personal belongings in the property over the summer?

Yes. If you sign up for a consecutive year, we will roll over your deposit and this will allow you to leave all belongings in the property, as per your new contract.

Q: Is the use of a washing machine and dryer included within the rent?

Yes, in all managed Student Housing Lancaster properties.

Q: Where do I pick up my key?

If you are renting a property directly from SHL you will receive an email asking to confirm your move-in-date, we will allocate a date if we do not receive this info. On the agreed date you can collect your key after 1pm from our City Centre office 3 Kings Arcade, Lancaster, LA1 1LE

Q: Do you have an office I can come to?

Yes, we have a City Centre Office at 3 Kings Arcade, Lancaster, LA1 1LE. 01524 66931

Q: What is the period of the tenancy with Student Housing Lancaster?

Our standard tenancy is only 48 weeks and with no a summer retainer, so it’s easy to work out your rents.

Q: What do I need to bring with me when I move in?

Please bring with you:

Personal effects (bedding, pillows, duvet, room mirror, pots/pans, cutlery, toilet rolls, food, bins for bedroom)

General/ communal – as a house hold you will need to purchase (hoover/ vacuum, mop/ bucket, dustpan/ brush, iron/ ironing board, waste bins for kitchen/ bathroom.

Q: If I have to tell you about something - how is it done?

If you need to contact us about any issues, please firstly send an email to: studenthousinglancaster@gmail.co.uk

If do need anything fixing or replacing, the way to do this is by completing the report/ repair form on our website: www.studenthousinglancaster.co.uk – contact us – report repair. Meaning all issues are dealt with ASAP