Welcome to our current tenants!

Problem with your boiler – no hot water or heating?

Some of the boilers in our houses are covered by British Gas Homecare – if this is the case you should have been sent some information by email with your unique house’s Homecare number. If your boiler is covered by British Gas you can just call up their helpline directly using the information below and they will send out an engineer free of charge to look at the problem.

British Gas boiler helpline numbers: 0800 365 100 or 0800 294 9678

If you’re not sure if your boiler is covered by British Gas please check with us and we can let you know. If your boiler isn’t covered by British Gas then Student Housing Lancaster will send out a gas engineer to look at the problem.

In an emergency…

If you smell gas, don’t delay, please call Transco, the national gas emergency service, on their 24 hour line- 0800 111 999. They will visit your house and isolate the gas supply. Make sure doors and windows are open to ventilate the house as much as possible and then contact us.

In the event of a water leak, please locate the stop tap in your house (usually under the sink, but can vary from house to house) and turn the water supply off. You should then file a maintenance report to us and we will take it from there.

If your electricity goes off please check the fuse box to ensure that the electricity hasn’t simply tripped. If any of the switches are in the OFF position this can often be remedied by switching them back to ON. If it’s a genuine electrical fault please file a repairs report and we will come and assess the problem.