REPORT YOUR ISSUES HERE:

PLEASE CLICK THE "WE WILL FIX IT" BUTTON BELOW TO REPORT AN ISSUE

Some helpful youtube videos on our very own channel:  

In an emergency…

If you smell gas, don’t delay, please call Transco, the national gas emergency service, on their 24-hour line- 0800 111 999. They will visit your house and isolate the gas supply. Make sure doors and windows are open to ventilate the house as much as possible and then contact us.

Other issues…

- In the event of a water leak, please locate the stop tap in your house (usually under the sink, but can vary from house to house) and turn the water supply off.  You should then file a maintenance report to us and we will take it from there.

- If your electricity goes off please check the fuse box to ensure that the electricity hasn’t simply tripped. If any of the switches are in the OFF position this can often be remedied by switching them back to ON. If it’s a genuine electrical fault please file a repairs report and we will come and assess the problem.

 

MAINTENANCE TEAM OPERATING TIMES:

MONDAY - THURSDAY: 9.30 AM - 5.30 PM

FRIDAYS:                           9.30 AM - 5.00 PM

 

TIMESCALES (APPROXIMATE) :

SAFETY/SECURITY ISSUES - Within 24 Hours

CLEANLINESS ISSUES- - Within 48 Hours

COMFORT / COSMETIC ISSUES - Within 72 Hours

REPLACEMENT OF ITEMS - Subject to third parties

* PLEASE REFER TO YOUR HANDBOOK FOR MORE INFORMATION